A letter I sent to the Chicago Transit Authority yesterday.
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Dear CTA Customer Service,
I’m writing to let you know that I appreciate what your customer service did for me on the phone today. My monthly CTA Chicago Card Plus card cracked today while using it on the card reader at the brown line Western stop. I was disappointed having to pay $5 for the replacement and having to pay for all my rides while I wait to get a new card in the mail.
But your customer service was very kind and understanding about it. As they are sending me a 3-day pass as well as my new card. Although I’m still paying $5 for the new card and I think will take longer than three days to get my new card, it’s the very act of them actually giving me something extra and compensatory is what’s important. Thank you for your kind considerations.
Matt Maldre
wow, i got a new pass in the mail the VERY NEXT day after calling them up. That was FAST!
public transportation, baby!
My god, a positive CTA experience?!
I’M COMMENTING ON A BUS RIDE THAT I TAKE EVERYDAY. I TAKE THE PETERSON AND PULASKI BUS FROM DAY TO DAY AND I RECENTLY HAVE BEEN SEEN AND VERY UNHEALTHY AMOUNT OF ROACHES ON THE BUSES AND I JUST THOUGHT I’D LET YOU GUYS KNOW BECAUSE TO TELL YOU THE TRUTH THAT IS VERY NASTEY AND THERES CHILDREN ON THOSE BUSES I THINK YOU SHOULD DO SOMETHING ASAP. SINCERELY, ALEXANDER TORRES
Someone you should commend! THE DRIVER OF BUS 6987 #52 bus badge 30098 My experience as a frequent rider with cta has been less than note worthy, until now..This driver was very professional kind and courteous.