It’s great that Comcast’s Customer Support are on Twitter. They respond right away to your problems and guide you in the right direction. However, in the middle of helping you, the support team is also twittering to each other about going out to drink. Here we have the Comcast Director of Digital Care as “Comcastcares” telling “ComcastBonnie,” “Or are you stopping for a Beer? It is the kickoff of Philly Beer Week.”
So just keep in mind the next time you call Comcast, that they are actually making beer plans while helping you.
Don’t we all do that while we’re working though?
I will put up with that as long as they continue to deliver. I will never, ever call Comcast again, only contact @ComcastCares. One time I was on the phone for an hour with no results, only to tweet him and got a resolution in 5 minutes! mp/m
Mike, it’s kinda funny how we now don’t use the phone for customer care. I suppose it’s rather like when the phone spread around, people didn’t send as many snail mail letters. Peopel still send in letters, just like people will still call for help. But the quicker route is twitter. Although in this case, the medium of Twitter doesn’t really give you a faster resolution, because teling your problem through voice can be faster. But in some ways the medium of Twitter can be faster, because tech reps can talk to multiple people at once, so there isn’t as much of a wait to talk to a rep. Maybe next time I talk to a @comcast twitter rep, I’ll ask them if they want a beer. 😉
and sparx, yes. You are right. we all do that at work too. If you were in chicago, i’d say let’s get a beer tonight.
haha, that’s hilarious. but in a way it’s nice to know they are real people… still, why not get a separate account for personal twittering!
I have a personal twitter, but this particular instance was relevant to work… since the kickoff to Philly beer week was in our lobby 🙂 It also happened to be blocking my path to the train I needed to take home. We have fun, and we’re real people. It’s not just all work work work. 🙂